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Car was delivered yesterday morning and we are very happy with it.
Thanks and best regards
Thank you for your email.
Everything is fine with the car, thank you. The chap from the Chris Variava Dealership in Nottingham was excellent, when he delivered my car to me... I do recommend that you continue to use them in future as they have offered me great service so far.
Fleet Prices have been spot on as well - James was most helpful when sourcing my car for me.
Service was excellent throughout. Queries always answered promptly and delivery flawless.
The car is excellent and your service from start to finish was also excellent.
Quick, efficient and professional.
Huw Evans MSc
Car was delivered this morning, very impressed with it – just a quick email to say thanks for all your help over the last few months.
Speak to you in about 18 months!
ADAM FOX MBA
Its great thanks. Delivery was spot on yesterday,came when they said they would.
Thanks for all your help
I am more than happy with everything!
Leo was excellent and got everything sorted in a promptly manner, kept me well informed with everything. Excellent customer service. A huge thankyou to him! He is an asset to fleetprices & all being well after my contract ends I would not hesitate to use your guys again. Keep up the great work :)
Hi Steve - many thank for your email. Very happy to provide feedback.
I have nothing but praise for Anissa, exceptional service and such a pleasure to deal with. Nothing was too much trouble for her, despite my numerous questions. She was able to offer a fantastic lease price for my new BMW 428i via Arval, which was far more competitive than I was offered from my local dealer. I look forward to ordering again with Anissa next time round when my lease is up for renewal.
CJ Automotive (Steve Hunt) has also been excellent, very efficient and a pleasure to deal with. It was no issue to deliver the car on a transporter (which itself was a brand new 15 reg!), as I requested. Anissa did me a big favour with that.
Arval UK themselves were far too slow to produce my finance documents, meaning that the car had to sit at the dealers for almost 2 weeks due to my cooling off period. That's acceptable given the busy month of March and Fleetprices have no control over this I assume.
My main criticism, however, is with Greenbower BMW, the local dealer in Wales who supplied the car. When the transporter driver arrived having driven from Warrington, the car was not ready and had not even been valeted, no number plates fitted, etc, despite them having had the car for almost 2 weeks. He was forced to wait for 2 hours until it was ready, so he didn't get to me until almost 7.00pm. The driver was great and apologised for the delay, but the car was filthy. It had simply had a jet wash and not even been hand dried. Even the tyres weren't dressed and the non-BMW car mats had been fitted, with the BMW fitted ones still in the plastic bag in the boot!
Anissa was great about it and immediately referred the matter to Steve Hunt at CJ Automotive. He agreed that I should get the car professionally valeted at his expense without hesitation, which was done yesterday by Carey's at a cost of £90. The valeter said there car was still covered in glue from the white protective factory coverings, the carpets were dirty and the paintwork was covered in water marks, wax spots and general dirt. He did a brilliant job over 2 hours and the car is now stunning! The paintwork is perfect!
There must have been a communication breakdown for Greenbower BMW to mess up so badly. To deliver a £40,000 car, after the time I was made to wait due to Arval's delay, in the way they did was very disappointing and tarnished the delivery after 4 months of waiting.
Inside the car, one of the speaker tweeter grills is scratched. Once again, Steve Hunt is dealing and has been great once again. Fingers crossed this minor issue will be resolved.
The car is awesome in every way and I am so pleased I went with the 428i. It's leagues ahead of my previous 2 C-Classes.
Many thanks once again for the excellent service from Anissa and Fleetprices. Well done!!
it was great. The car is lovely, so cute.
Thanks for your assistance with everything.
Thanks for your email.
Everything's great everything so far.
Everything as expected on delivery, and very happy with the car.
Also, would like to thank you all for the service so far, great communication throughout and very happy with the outcome.
I will certainly look into the GAP insurance for piece of mind.
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