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Both Chris and the service team were exemplary throughout the process. I've been 100% satisfied with service and price. `Chris was both responsive and friendly in the execution of the sale – the right balance between polite and persistent – no pushy sale, no call every 5 minutes but just enough to keep things moving when I got busy. The after sales team have also been top notch with quick email responses and the right level of information.
All told, its been smashing, and I'm glad you dropped me a mail to let you know that was the case. I'll be in touch as I need to secure another couple of vehicles over the coming months.
Delivery of the car was fine, and service from Fleetprices and Brighton Audi was fine through the process, the only downside has been a rattle coming from a rear window in the last couple of days. Claire is going to take it into Northampton Audi for them to look at.
Beverley at Fleet Prices was excellent, responding quickly to emails at all times, and answered any questions that we had promptly and clearly.
I would like to say that Leo Nicodemou was great at sorting everything out with minimum hassle and keeping us well informed, as he also was when he leased our other car from you. This is why we came back to you to lease this car. Please pass on my thanks.
Also, the delivery driver was great, keeping us informed of exactly when he would be arriving. My wife took delivery and found him very helpful.
However, I would say the information from the Support Team was a bit confusing and contradictory as I was initially told some incorrect delivery dates, but then couldn't get any hint of a delivery date at all, which was a bit frustrating.
We are very pleased with the car.
Just a quick note of thanks for the help and support that Ashley and your support team has given us so far in this process. if all goes as smoothly as it has done so far then we will be back !
From the very moment on sunday evening when we completed a quote request on your website we were really pleased with the potential of having such a nice car and ultimately hassel free motoring.
The very next morning and just after 8am we received a reply from Anissa with a really competitve quote and some excellent information around next steps in the whole process of completing the finance application down to estimated delivery time of the car.
This put our minds at ease as we are first time leasers! So we were quite anxious around how it all works and the pros and cons etc. I have to say that the level of customer service which we received from Anissa was out of this world. She communicated clearly and concisely and the timeliness of her replies and the level of professionalism has certainly resulted in fleetprices gaining a customer for life. We have been truly blown away with the service and are over the moon with the car.
I have advised of a slight paintwork scratch to Anissa this morning and am awaiting a reply but this has not impacted my views of the service which we have received.
We are very happy customers and have shared your website with friends already who are looking for similar deals. Well done!!
Matt and Jodie
Matt & Jodie Millar
All received and love the car. Can't believe how great a deal we got with the spec of the car. Thank you so much for all your help.
Jay, Hannah & Fearne
Thank you for your email and off course delivery of my new Car.
I am very pleased to say that the whole process has been quite seamless and trouble free. Very pleased with the car, it drives like a dream.
Thank you very much
Just wanted to let you the car arrived safely this morning and I am absolutely delighted with it.
I also wanted to thank you for your kind assistance throughout the process it has been much appreciated. I would have no hesitation in recommending both of you in the future and I'll catch up with you in three years for an Audi S5 Sportback!
Thanks for your answer machine message. Yes the car was delivered and I am very pleased with it. It's lovely to drive and very smart. Thank you for all your help and support in getting me to this point!!
I have spoken with Lee and he is hoping he will have space on a transport next week to collect the car. So fingers crossed that all happens.
Thanks again Anissa for all your help - like I said before I have really appreciated it. You are great at your job!
My experience with fleet services has been great from ordering my vehicle to receiveing it.the support team have kept me informed of everything at regular intervals and answered my every question.i would like to thank Mike and the support team for getting me my vehicle and making me feel confident of getting another vehicle with the company.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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